The front office reception desk is of key importance to your guest’s experience. Often this is the first interaction they may have with your hotel. An efficient modern room booking reservation system and presentable and well trained staff are essential to drive the right customer experience.
Checking in guests and further guest interaction presents you with an opportunity for cross selling other hotel services and increasing future hotel occupancy and revenue. We can share strategies to help you drive revenues and train your staff to deliver.
We believe that all customer feedback is good feedback and crucial to inform future improvements. We are experienced in managing guest satisfaction surveys and using this feedback to drive improvements.
We will agree service levels and customer experience standards with you and ensure that they are upheld at all times in order to drive the right hotel customer experience.